This most recent visit to Dr. Kumar was fairly uneventful. Except he ordered labs as I had not had labs done since late August.
So, he wrote orders and I trotted right next door to Quest labs. It has been a couple of years since I had gone there because I usually take my lab slip to CVH near home and if I needed to be fasting it was just easier to do so from there.
When you walk in, there is roomy waiting area with a TV and chairs. There is a small office for the receptionist. I sat down and one of the other patients told me I had to sign in.
Oh! Then I noticed a little kiosk thing with a screen. It had a big enough keyboard to type my name, date of birth etc. I eventually noticed that my name popped up on the TV screen; Roy 4 (and a little clock.
The lab tech came out and took the other patient right in and the clock started over next to my name.
In a few minutes the lab tech came up front asked me for my insurance card, made a copy and disappeared.
In a minute or so, he came out and escorted me to Room #2, Take a seat in the giant lab draw chair. He pecked away at the computer screen in the office and turned to me and said after insurance my co pay was seventeen dollars, how did I want to pay, cash, check or plastic? Um plastic please.
Then he gave me a very slight arm poke and put on a small bandage. I laughed and told him that this was the slickest thing I had ever seen. He did everything; his job and that of the receptionist. Who probably got to go on unemployment unless she quickly took a class to become a phlebotomist. I am unsure if there were any outside phone calls to be answered but I did not hear the phone ring.
I teased him and said I hope he didn't get replaced by a robot. He told me that there actually is a robot about the size of a twin mattress, but it only has about 80% accuracy. Creepy.
If I were asked to critique this office set up, I would put up a VERY large sign printed in RED. "Please sign in at the kiosk, Thank you".
So, he wrote orders and I trotted right next door to Quest labs. It has been a couple of years since I had gone there because I usually take my lab slip to CVH near home and if I needed to be fasting it was just easier to do so from there.
When you walk in, there is roomy waiting area with a TV and chairs. There is a small office for the receptionist. I sat down and one of the other patients told me I had to sign in.
Oh! Then I noticed a little kiosk thing with a screen. It had a big enough keyboard to type my name, date of birth etc. I eventually noticed that my name popped up on the TV screen; Roy 4 (and a little clock.
The lab tech came out and took the other patient right in and the clock started over next to my name.
In a few minutes the lab tech came up front asked me for my insurance card, made a copy and disappeared.
In a minute or so, he came out and escorted me to Room #2, Take a seat in the giant lab draw chair. He pecked away at the computer screen in the office and turned to me and said after insurance my co pay was seventeen dollars, how did I want to pay, cash, check or plastic? Um plastic please.
Then he gave me a very slight arm poke and put on a small bandage. I laughed and told him that this was the slickest thing I had ever seen. He did everything; his job and that of the receptionist. Who probably got to go on unemployment unless she quickly took a class to become a phlebotomist. I am unsure if there were any outside phone calls to be answered but I did not hear the phone ring.
I teased him and said I hope he didn't get replaced by a robot. He told me that there actually is a robot about the size of a twin mattress, but it only has about 80% accuracy. Creepy.
If I were asked to critique this office set up, I would put up a VERY large sign printed in RED. "Please sign in at the kiosk, Thank you".
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